Business Continuity Plan Disclosure
Riverwood Capital Advisors, LLC has developed a Business Continuity Plan (BCP) as part of our ongoing contingency planning efforts to mitigate the impacts of business interruptions. Since the timing of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our BCP.
Riverwood plans to quickly recover and resume business operations after a significant business disruption (SBD) and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our clients to transact business. In short, our BCP is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the SBD.
Our BCP addresses:
- data backup and recovery;
- our mission-critical systems;
- financial and operational assessments;
- alternative communications with clients, staff, regulators and service providers;
- alternate physical locations for our staff;
- regulatory reporting;
- and assuring our clients prompt access to their funds and securities if we are unable to continue our business.
Our custodial firm, Interactive Brokers, LLC backs up their important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, Interactive Brokers, LLC has advised us that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments with minimal down-time. Your orders and requests for funds and securities could be delayed during this period.
SBD’s can vary in their scope, and may affect only our firm, a single building housing our firm, the business districts where our firm is located, the cities where we are located or whole regions. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In either situation, we plan to continue in business, transfer operations to our custodial firm if necessary, and notify you through our website: www.riverwoodcapitaladvisors.com or our main phone numbers regarding how to contact us. Riverwood’s office locations and telephone numbers are listed on this website.
In cases of an extreme disruption where you cannot access us through either of those means, you should contact our custodial firm Interactive Brokers, LLC at 1 (866) 694-2757 FREE for instructions on how Interactive Brokers, LLC may provide you with prompt access to your funds and securities. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our clients’ prompt access to their funds and securities.
The Riverwood BCP is reviewed at least annually and is subject to modification without notice. A written copy of our BCP disclosure is provided to clients at the start of the advisory relationship, posted on our website, and provided to clients upon request.
In the event it becomes necessary for Riverwood to execute our BCP, we will post a message on this website, www.riverwoodcapitaladvisors.com.